I want to state this for the record. I WILL NEVER USE UPS AS MY SHIPPING COMPANY AGAIN!! And neither should you. Here’s my problem peeps…
Hubby used to have a reptile business. We used to breed and sell bearded dragons. You can probably see some of our dragons in website I just linked to… So we recently closed up shop and gave our dragons to another breeder. We had these cages is a shed in my backyard that we need to get rid of. My husband sold them to some guy in Idaho for real cheap. At first we didn’t want to ship them cause they’re like 50 pounds and would cost us and Idaho guy a fortune. Well, Idaho guy found a middleman website with would ship our cages through UPS cheap. Ok, cool. No problem.
1/3/10 we get the cages packaged up and UPS comes to take them. We thought they were packaged just fine, bubble wrap etc.
1/9/10 we get an email from UPS stating that there was an exception to our shipment
What the hell do you mean “merchandise discarded”? You just threw out my cage?? Without contacting me first?
1/11/10 we get an email stating:
|Exception Reason:||DAMAGE REPORTED|
|Exception Status/Resolution:||DAMAGE CLAIM UNDER INVESTIGATION (RESOLUTION)|
Claim under investigation… ok. Guess I’ll just wait and see what they come up with. I have to be covered for SOMETHING. Even if it’s just refunding me the shipping because THEY broke it and then THEY threw it out.
I called them the other day and they told me that I’m S.O.L. cause the cage was insufficiently packaged. But how can they tell me the package was insufficiently packaged if they no longer have my package to prove it!?? Do they not want me to see how badly they destroyed the cage?? Are they hiding something??
So I get on Twitter (@mastermindmommy) and BLAST the shit out of them! Do you know that within 5 seconds of tweeting them, someone from UPS contacts me on Twitter?? He gives me an email to follow up on my problem.
I send them the following email:
Hello this is an email in response to a conversation with ThomasAtUPS on twitter. I am Mastermindmommy. This is the tracking number for the package that was damaged and then thrown away.
My customer now wants a refund and I am without a cage. It was a 36″ reptile cage wrapped in bubble wrap. How it got damaged I have no idea. Why it was just thrown away without anyone contacting me before hand, I don’t know. How it got all the way to Spokane, WA before being broken, I don’t know. Needless to say, I expected to be covered under whatever insurance UPS offers, but when I called this morning I was told that it was due to insufficient packaging and there was nothing UPS could do. I am NOT happy about this.
If there is anything that can be done, I would appreciate it.
They respond with the following:
I contacted our Corporate Customer Relations team for help. This group is essentially our SWAT team for special customer issues. You will hear back from a UPS team member.
Ok, cool. SWAT’s on their way. Here’s what I get…
From: firstname.lastname@example.org <email@example.com>
Subject: Re: UPS
Date: Friday, January 22, 2010, 3:35 PM
UPS Corporate Customer Relations
GREAT! So now I have to go through the middleman?? So needless to say, I’m still waiting. I’ve contacted the discount shipper who credited me my shipping charges, but I’m still waiting to hear if UPS is gonna man up and take responsibility.
My customer is being really good about all this too. I just sent him back what I got from the middleman and hopefully UPS will come through and I can refund him his money. It’s not my fault they broke the cage and then threw it out… I will not be the one to lose out on this.
So kiddies, the moral of the story here today is, DON’T USE UPS CAUSE THEY WILL BREAK YOUR STUFF AND THROW IT AWAY!!
Don’t even get me started on the time my UPS driver left one of my lizards on the truck and it almost died!! My customer back then was not as understanding as Idaho guy is.
Will keep you all abreast of the situation, but as it stands right now, I’m gonna be out some $$ soon and IT’S ALL UPS’s FAULT!!