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UPS can kiss my ASS!!

I want to state this for the record.  I WILL NEVER USE UPS AS MY SHIPPING COMPANY AGAIN!!  And neither should you.  Here’s my problem peeps…

Hubby used to have a reptile business.  We used to breed and sell bearded dragons. You can probably see some of our dragons in website I just linked to…  So we recently closed up shop and gave our dragons to another breeder.  We had these cages is a shed in my backyard that we need to get rid of.  My husband sold them to some guy in Idaho for real cheap.  At first we didn’t want to ship them cause they’re like 50 pounds and would cost us and Idaho guy a fortune.  Well, Idaho guy found a middleman website with would ship our cages through UPS cheap.  Ok, cool.  No problem.

1/3/10 we get the cages packaged up and UPS comes to take them.  We thought they were packaged just fine, bubble wrap etc.

1/9/10 we get an email from UPS stating that there was an exception to our shipment

Exception Reason: THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS
Exception Status/Resolution: ALL MERCHANDISE DISCARDED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE (RESOLUTION)

What the hell do you mean “merchandise discarded”? You just threw out my cage?? Without contacting me first?

1/11/10 we get an email stating:

Exception Reason: DAMAGE REPORTED
Exception Status/Resolution: DAMAGE CLAIM UNDER INVESTIGATION (RESOLUTION)

Claim under investigation… ok. Guess I’ll just wait and see what they come up with. I have to be covered for SOMETHING. Even if it’s just refunding me the shipping because THEY broke it and then THEY threw it out.

I called them the other day and they told me that I’m S.O.L. cause the cage was insufficiently packaged.  But how can they tell me the package was insufficiently packaged if they no longer have my package to prove it!??  Do they not want me to see how badly they destroyed the cage??  Are they hiding something??

So I get on Twitter (@mastermindmommy) and BLAST the shit out of them!  Do you know that within 5 seconds of tweeting them, someone from UPS contacts me on Twitter??  He gives me an email to follow up on my problem.

I send them the following email:

Hello this is an email in response to a conversation with ThomasAtUPS on twitter.  I am Mastermindmommy.  This is the tracking number for the package that was damaged and then thrown away.

1Z14W5620394414915

My customer now wants a refund and I am without a cage.  It was a 36″ reptile cage wrapped in bubble wrap.  How it got damaged I have no idea.  Why it was just thrown away without anyone contacting me before hand, I don’t know.  How it got all the way to Spokane, WA before being broken, I don’t know.  Needless to say, I expected to be covered under whatever insurance UPS offers, but when I called this morning I was told that it was due to insufficient packaging and there was nothing UPS could do.  I am NOT happy about this.

If there is anything that can be done, I would appreciate it.

Thank you,
Jennifer Miller

They respond with the following:

Hi Jennifer:
My apologies for the frustrations you’ve experienced with this shipment.

I contacted our Corporate Customer Relations team for help. This group is essentially our SWAT team for special customer issues. You will hear back from a UPS team member.

Regards,
Debbie Curtis-Magley
UPS Public Relations

upsfeedback@ups.com

Ok, cool.  SWAT’s on their way.  Here’s what I get…

From: customerrelations@ups.com <customerrelations@ups.com>
Subject: Re: UPS
To: ecdragonz@yahoo.com
Date: Friday, January 22, 2010, 3:35 PM

Ms. Miller,
Thank you for contacting us about this issue.  I want to make sure I have the correct tracking number. The tracking number that you provided was addressed to ####### is this correct?  You stated in your email that the damaged item was a cage.  Our damage report is stating the contents was glass.  The reference number is saying “cage 2”.  Was this item made of glass?  All claims are handled with the shipper who is ALL PRO P2P.  You must contact them about this claim. I am truly sorry about this situation.  Please follow up with All Pro about the damaged item. You may contact me if you have any additional questions. All Pro may contact UPS as well to discuss this claim.  Again, thank you for notifying us about this issue.

Best regards,

Teri Miller
UPS Corporate Customer Relations
404-828-4900
CustomerRelations@ups.com

GREAT!  So now I have to go through the middleman??  So needless to say, I’m still waiting.  I’ve contacted the discount shipper who credited me my shipping charges, but I’m still waiting to hear if UPS is  gonna man up and take responsibility.

My customer is being really good about all this too.  I just sent him back what I got from the middleman and hopefully UPS will come through and I can refund him his money.  It’s not my fault they broke the cage and then threw it out…  I will not be the one to lose out on this.

So kiddies, the moral of the story here today is, DON’T USE UPS CAUSE THEY WILL BREAK YOUR STUFF AND THROW IT AWAY!!

Don’t even get me started on the time my UPS driver left one of my lizards on the truck and it almost died!!  My customer back then was not as understanding as Idaho guy is.

Will keep you all abreast of the situation, but as it stands right now, I’m gonna be out some $$ soon and IT’S ALL UPS’s FAULT!!


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Categories: FAIL, I swear they are trying to kill me..., Uncategorized | 4 Comments

Blue Bunny Ice Cream is my own personal GOD; Gamestop is king!

Happy Holidays everyone!! I hope you all enjoyed a beautiful holiday season and are now getting ready to ring in the new year with your family and friends. Anyone have any New Year’s resolutions that they’d like to share??

I plan to lose a little weight. Ok, a lot of weight… Ok, I’ve got to lose the weight of a small 6-year-old before my cousin’s wedding in 2011. “2011!” You say. “But that’s almost two years away!” Yes, of course it is, BUT, this is especially difficult for me because I have no will power. As I write this, I want to walk my fat ass to the refrigerator and get some ice cream. I used up all my will power three years ago when I quit smoking. Of course, quitting smoking in my opinion is easier than losing weight. I relied on my laziness to get me through the cravings. I didn’t feel like trekking my ass upstairs to go outside to freeze my ass off to smoke a cigarette so that I could cough my ass off in the morning. (notice how a lot of this has to do with my ass? That’s probably why it’s so FAT! Cause I kept losing parts of it when I smoked.)

Anyway, losing weight requires exercise and watching what I eat.  I watch what I eat.  I watch it go in my mouth as I eat it.  Most of the time though, it’s ice cream (my downfall… mmm, blue bunny cookies and cream!).  Not very good for me, I know, but it’s tastes so good and I just can’t resist it!  And the exercise thing…  I have two kids, they exercise me enough… Nuff said. 

Now you understand my dilema.  So I’m looking at the differences between the Wii Fit and the EA Sports Active.  I put it out to my FB friends and have gotten some great responses.  I’ve searched it out too and I think I’m leaning towards the EA Active.  It is my understanding that the Wii Fit has games and stuff that are fun and the whole family can do blah blah blah.  It is also my understanding that the EA Active is like having your own personal trainer.  I think that’s what I need…  Ultimately I’d like to strike it rich and hire my own personal trainer (or maybe pay someone to exercise for me cause my ass is too lazy to do it myself) or maybe just take a Zumba class at the local women’s gym, but that’s not in the cards right now hence why I’m looking at video games.  I’ve got exercise videos.  I’ve got Tai Chi DVDs and videos, Yoga videos, even an old Billy Blanks video where he got lost in his own routine (needless to say I only used that video once.  DUH!) but I can’t do videos cause my VCR is now in my son’s room and I’m certainly not going to be shakin my booty in his room surrounded by his legos and action figures. (that’s also why I threw out all my husband’s porn videos cause where would I, I mean we, I mean he watch them?? But that’s another post.)  The Wii is in my room, and it’s easier to squeeze in a quick workout early in the morning before they get up or after they go to bed or even while the baby’s sleeping and the boy is at school.  Of course, I also understand that the trainer on the EA Active is pretty tough so I can’t guarantee I’d NOT put my foot through the TV while it’s yelling at me…  Actually that’d be a pretty good feat for me cause the TV is on top of a cabinet that makes it about level with my head.  Anyway, if anyone out there has either game or both games and can give me an idea of what the hell I’m getting myself into, feel free to comment below!

Now, have you seen the Wal-Mart commercial where the two men are outside in the snow sifting through their garbage after christmas and one of them looks at the other and says “What’re you looking for?”  That was me today…  We got my son a PSP for Christmas.  Pretty cool right? Yeah, I know we’re a couple of cool parents.  Anyway, I digress…  Well it turns out that the battery door on the PSP won’t stay on (crap!) and has to be returned.  Ok, no problem, we’ve got the receipt, Scott put it on the dresser of my old room where we wrapped the presents for the kids on Christmas eve.  One problem…  my aunt stayed in that room while she was here for Christmas and after she left this morning the receipt was GONE!  Now WTF am I supposed to do?  We tore the whole house apart.  I wish he’d just handed it to me and I’d stuck it in my pocket like I do all the other receipts.  BUT NOOOOOO!  He had to leave it on the dresser and when we freaking NEED it it’s GONE!  (I think my aunt took it by mistake, but she hasn’t called to confirm that.) So picture me out in the rain (cause it’s not completely miserable unless it’s raining out) going through the garbage looking for this lost receipt.  I couldn’t find it.  We decide to bring it back anyway and I would turn on the waterworks if necessary (cause what geek can refuse a woman in tears because he husband lost the receipt and her son is devistated cause he can’t play his PSP).  We get to Gamestop and who calls me  up but a pretty blonde CHICK (crap!).  So I play the stupid husband card.  I tell her that my husband bought this for my son and the battery door won’t stay on but we can’t find the receipt is there anything you can do?  She says “I have to look it up.”  What?  You can LOOK IT UP??  I tore apart my WHOLE HOUSE looking for this FUCKING RECEIPT and you can just LOOK IT UP??  Grr…  Her manager looked it up, wrote down some numbers on a piece of paper, and then told me “Ok, you can go look around.”  They replaced the PSP and exchanged the game that didn’t work for two others that did.  Thank you Gamestop for not making me fake cry/get angry/threaten to kill one of my children and/or husband!

Oh, and remind me to tell you about how my husband has decided to quit smoking on Christmas Day and I promised him sex everyday if he can continue to not smoke…

Nite all!

*NOTE: In the process of writing this post I DID drag my FAT ass to the refrigerator for some Blue Bunny Cookies n Cream Ice Cream.  If only exercise were as yummy as ice cream…

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If you weren’t my friend’s aunt I’d so TOTALLY call the cops on you!!

Dear Dog owner/Neighbor;
It’s 12:38am and I am awake because my daughter woke up from a nightmare seemingly about her brother doing something to her that made her scream out his name. So after I rock her a little and toss her back in her crib, I decide to go into the kitchen take some cold medicine and make my husband and son’s lunches for the day (cause I’m a freak like that and I enjoy making a mess and lots of noise after midnight and if  my darling husband hadn’t coughed all over me in his sleep I wouldn’t be a walking germ-fest.). Well as I’m spreading peanut butter on my husband’s second sandwich I hear the distinct sound of YOUR. DOG. BARKING!!

Now please tell me, why the fuck your dog is outside at 12:38am and tell me WHY when that little fucker started barking, you didn’t get your fat ass up and bring her inside?? It’s 12:38 am!! Most normal people are sleeping!! Why would you allow your dog outside at such an un-godly hour let alone let the stupid thing bark??

Does anyone have the number to animal control? Cause not only is this dog outside barking after midnight, but IT’S 2 DEGREES OUT THERE!! Doesn’t that account for animal abuse??

Now don’t get me wrong…  I LOVE dogs!  I can’t wait to get one so I can leave it outside to bark and wake your ass up for my kids to enjoy, but come on…  That dog is ALWAYS outside and ALWAYS barking at ALL SORTS of retarted times!  2 am, 11am, 3pm, 9pm!  If my kids’ bedrooms weren’t where they are in the house, it would wake them EVERY FUCKING TIME!!

And don’t try to tell me that it’s not your dog either!  I’ve seen your dog barking and she has a very recognizable bark.  No other dog in the neighborhood (aka, your other neighbors dogs) have that high-pitched “wro, wro, wro” bark!  (yes, I just mimicked her bark, go ahead and laugh… fuckers… it goes “wro, wro, wro”)

So I won’t call animal control even though I really REALLY want to, because your niece is a friend of mine and I don’t feel like starting trouble…  but goddamn… call the fucking dog in!!

Sincerely,

Your concerned psychotic neighbor…

PS. I will NOT however be held responsible if ANOTHER neighbor calls the cops on your ass.  You CANNOT prove that I gave them your name and address and the number to the ASPCA…  No calls will originate from my home… that you will know about.

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Just a little clarification…

For those of you who are crazy like totally addicted to MTV’s Jersey Shore, allow me to set some things straight…  As a native Long Island Italian-American, I can honestly say that WE ARE NOT ALL LIKE THAT!!  I watched about 15 minutes of that dumbass show last Thursday and had to turn it off because it made me throw up in my mouth a little. 

Seriously?  Come on… 

Now, I won’t tell you that there aren’t SOME people who live on LI that are more concerned about their tans, their muscles, who they’re going to sleep with and where they are going to get drunk this weekend, but NOT all and CERTAINLY not me!

Maybe it’s cause I’m older than them, married with children, and tipping the scales a little higher than I want, but THAT’S BESIDES THE POINT.  

That show is a poor representation of the Italian-American community and they make us all look like assholes.  Thanks MTV.

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My version of confrontation.

Ok, so for 30 of the 31 years I’ve lived in my house the end of my street has been a regular street corner.  In the last seven years, a smoke shop and check cashing place opened in a small shopping center on the other side of the avenue at the end of my street.  The smoke shop has been robbed twice in the last three years and the thieves have parked their cars feet from my house.  Now in addition to the smoke shop and the check cashing place a little further up the block, right on the highway is an “adult”shop. (Nice to have there at the end of a residential street…)  So we occasionally get litter on our property from garbage up the street.  Lots of times I’ve found covers to porn tapes blown onto the grass or condom wrappers (at least they’re being safe) and it’s gross.  Really really really gross.  And I don’t want my kids to see that shit on my property so I grab it up and throw it away.

Finally, there’s a major highway very close to my street and you can turn off the highway right onto my street.  I can’t tell you how many times people have come right off the highway, blown the stop sign at the avenue and rocketed down my RESIDENTIAL STREET where CHILDREN play at 50-60 miles an hour… 

Finally the neighbors got fed up with all the crap that’s coming down the block they started a petition to close the end of the block and make it a dead-end.  Ok, cool, where do I sign?  Petition went before the mayor, and before all the other bigwig kiss my ass and I’ll give you what you want people and we got them to shut down HALF of the corner.  Half??  Excuse me?? How do you do that?  Some of the neighbors were worried about the garbage trucks getting down the street, and oil trucks, and school buses.  FUCK THAT!!  If they need to get down the street they’ll figure it out!!  (And for the record, my son’s bus stop was changed this year so I now have to walk him past that freaking corner every morning along that busy ass avenue past empty beer bottles, trash from the chicken restaurant on the other side of the highway, used condoms and dead pigeons, to the block behind us so there is no bus coming down our block anytime soon!)  But I digress…  So HALF the corner closed.  It is now a one way exit only right turn.  In translation, you can only exit out of the block and make a right turn.

Herein lies the problem.  It’s been like this for two years.  TWO FUCKING YEARS!  Do you know I still see people coming in the exit?  The exit actually curves to the right so if you were to come in the wrong way, you have to maneuver your car around the median.

Just this morning, I was walking my son to the bus stop and this ASSHOLE in a DARK GREEN VAN stops in the street and proceeds to come in the wrong way.  He’s looking right at me as he’s doing this and I’m staring him down.   (Sometimes I wish I had lazer vision or the ability to project my thoughts into other people’s minds.  If this guy could see what I was thinking, he’d be dead behind the wheel)  I’m shaking my head at this guy, trying to tell him don’t do it asshole.  And as he drives past me onto my street he just nods at me and smiles.  So I scream at him that there’s a sign there that says DO NOT ENTER and he just waves. Jerk. And then I flip him off.  What else can I do?

I wanted so badly to follow him and tell him off, but flipping him off is as close to confrontation as I get.  I fantasized about finding him on the next block and stabbing him in the eye with a pen and then dragging him to the DO NOT ENTER sign and bashing his head into it until he could see it clearly. But I had to get home to the baby.  Oh well…   

My neighbors are telling me that the town is planning to completely close off the end of the street.  Yeah…  I won’t hold my breath for that to happen.  Thanks!

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Welcome to the wonderful world of blogging…

Well hello there and welcome to my very first blog post. I’m not sure what’s going to come of this little thing, but I’m hoping it will grow and grow and grow and I can quit my day job and write for a living (yeah right). So now for something witty… I got nothing, at least not right now. Gimme a little bit. Something is bound to happen and I’m sure the whining will ensue…

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